General Questions

Defined Course Hub is a professional online learning platform that offers high-quality courses designed to help advance your career. We focus on practical skills and knowledge that can be immediately applied in professional settings.

Our courses are created by experienced industry professionals who have real-world expertise in their respective fields. Each instructor brings practical knowledge and current industry insights to their course content.

Please refer to our Terms of Service for detailed information about our refund policy. We strive to ensure customer satisfaction and will work with you to address any concerns about your course experience.

You can reach our customer support team through our contact page, by email at [email protected], or by phone at +1 (213) 342-9876. Our support hours are Monday-Friday 9:00 AM - 6:00 PM PST, and Saturday 10:00 AM - 4:00 PM PST.

Course Information

Once you enroll in a course, you have lifetime access to the course materials. You can learn at your own pace and revisit the content whenever you need to refresh your knowledge.

Prerequisites vary by course and are clearly listed on each course page. Some courses are designed for beginners with no prior experience, while others may require basic knowledge in the subject area.

Course materials are designed to be accessed through our online platform. Some supplementary materials may be available for download, depending on the specific course structure.

Course completion recognition varies by course. Check individual course pages for specific information about certificates or completion credentials that may be available.

Enrollment & Payment

We accept major credit cards including Visa, MasterCard, and American Express. All payments are processed securely using industry-standard encryption.

Yes, we use industry-standard security measures including SSL encryption and PCI compliance to protect your payment information. Your data is never stored on our servers.

Absolutely! You can enroll in as many courses as you'd like. Each course enrollment is separate, and you'll have lifetime access to all courses you purchase.

No, we believe in transparent pricing. The price you see on the course page is the total cost. There are no hidden fees or recurring charges unless specifically stated.

Technical Support

Our platform is designed to work on desktop computers, laptops, tablets, and smartphones. We recommend using an up-to-date web browser for the best experience.

No special software is required. You just need a modern web browser and an internet connection to access your courses. Some courses may recommend specific software for practical exercises, which will be clearly noted.

If you experience any technical issues, please contact our support team immediately. We're here to help ensure you have a smooth learning experience.

Our courses are designed for online access to ensure you always have the most up-to-date content. An internet connection is required to access course materials.

Still Have Questions?

If you can't find the answer you're looking for, our support team is here to help.

Contact Support